Walk-Ins
We welcome walk-in guests! However, if availability is limited, you may have a long waiting period or need to schedule an appointment to return to the salon at a later time and date.
Cancellation Policy
Rebecca's Hair Studio requires 24 hours notice when cancelling any booked service otherwise a 50% charge of the scheduled appointment will be required. Failure to pay a cancellation charge will result in no future bookings being made in-salon unless paid for upfront (non-refundable if you do not show up). Although we try and take certain circumstances into consideration please remember when booking that a cold or another non-hospitalised illness is as much out of our control as it is yours - I hope you can understand we still need to make a living too!
No Shows
If you do not show up for your scheduled appointment, without contacting us to cancel, you will be subject to pay the FULL AMOUNT of the booked service if you wish to rebook for a future appointment. You will also be required to pay upfront in full to secure any future bookings. Clients who no show on more than one occasion will be refused any further bookings at the Studio.
Late Arrivals
If you think you may be late for your appointment, please call us and let us know. We will call any late clients 10 minutes into their scheduled start time, but if we have not been able to contact you, your appointment time may be reopened and/or given away. If you show up late for your appointment your services may be altered to fit the remaining time or refused. If this happens you may still be responsible to pay a fee.
Refunds
All services are non refundable but we are more than happy to schedule a corrective service free of charge.
If you are unhappy with the results of your hair appointment the best time to let us know is before you leave the salon. The service must be a mistake of the stylists - not something you might have changed your mind about (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to organise a complimentary service to adjust any dissatisfaction.
It is important you contact the Salon as soon as you are unhappy so we can schedule you as soon as possible for a corrective service. *Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result*
We take what we do seriously at Rebecca's Hair Studio. We want you to be happy with your hair!
Never feel awkward to speak up and let us know how you feel!
HAIR EXTENTIONS
All hair extension services require a 50% deposit – in advance. This deposit will be accepted in CASH ONLY. The remaining balance of the service can be paid by card. A consultation appointment MUST be carried out prior to any application. No refunds will be given at any time for any hair extension services. Replacement hair will be given when and if approved by manufacturers as faulty after testing. The lifespan of your hair extensions will depend on the aftercare, Rebeccas Hair Studio will not be held responsible for any damage to the hair extensions due to poor aftercare. Light blonde hair extensions will have a shorter life span due to the bleach content and will require more care and less heat application to increase the lifespan of your hair extensions. We only recommend the use of the recommended aftercare products and cannot guarantee the quality of any extensions with any other formula's. Aftercare products must be purchased at the time of the hair purchase. No hair will be returned for testing otherwise. It is you as the clients responsibility to maintain and keep up with regular maintenance appointments.
Not everyone is suitable for hair extensions therefore a full consultation appointment must be on record.
WEDDING AND PARTY PACKAGES
All balances are due and payable at the time services are provided on the day received. A £50 deposit is required when booking in your wedding party. A 100% charge will be applied for all services not cancelled 72 hours in advance.
Child Safety Policy
We love children, and we hope you understand, we cannot assure their safety in the studio. We also do not want to compromise the relaxation and experience of our guests. Children are only permitted in the studio when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. Your understanding is greatly appreciated.
Salon Safety
Please inform us of any allergies and medical conditions or concerns prior to your service and we will do our best to accommodate your needs.
First time Clients are advised to disclose their hair history for the past three (3) to five (5) years including any non-professional colors that have been used (henna, box dye, etc.), chemical damage (excessive bleaching, perms, relaxers, etc.), and mechanical damage (eg: excessive heat styling, breakage, etc.). These factors may affect or prevent our ability to perform certain services, or require additional services to compensate. Failure to provide us with the correct information will result in us not being held responsible for any unpredicted results following a service done in-salon.
Skin Tests
Any chemical service on the scalp will require a skin test at least 48 hours before the service even if you have had colours applied before.
Please note that it is the sole responsibility of the client to remain informed and aware of our policies prior to receiving services at Rebecca's Hair Studio. Policies are subject to change. The most recent version of our policies will be posted at www.rebeccashairstudio.co.uk/salon-policy
We welcome walk-in guests! However, if availability is limited, you may have a long waiting period or need to schedule an appointment to return to the salon at a later time and date.
Cancellation Policy
Rebecca's Hair Studio requires 24 hours notice when cancelling any booked service otherwise a 50% charge of the scheduled appointment will be required. Failure to pay a cancellation charge will result in no future bookings being made in-salon unless paid for upfront (non-refundable if you do not show up). Although we try and take certain circumstances into consideration please remember when booking that a cold or another non-hospitalised illness is as much out of our control as it is yours - I hope you can understand we still need to make a living too!
No Shows
If you do not show up for your scheduled appointment, without contacting us to cancel, you will be subject to pay the FULL AMOUNT of the booked service if you wish to rebook for a future appointment. You will also be required to pay upfront in full to secure any future bookings. Clients who no show on more than one occasion will be refused any further bookings at the Studio.
Late Arrivals
If you think you may be late for your appointment, please call us and let us know. We will call any late clients 10 minutes into their scheduled start time, but if we have not been able to contact you, your appointment time may be reopened and/or given away. If you show up late for your appointment your services may be altered to fit the remaining time or refused. If this happens you may still be responsible to pay a fee.
Refunds
All services are non refundable but we are more than happy to schedule a corrective service free of charge.
If you are unhappy with the results of your hair appointment the best time to let us know is before you leave the salon. The service must be a mistake of the stylists - not something you might have changed your mind about (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to organise a complimentary service to adjust any dissatisfaction.
It is important you contact the Salon as soon as you are unhappy so we can schedule you as soon as possible for a corrective service. *Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result*
We take what we do seriously at Rebecca's Hair Studio. We want you to be happy with your hair!
Never feel awkward to speak up and let us know how you feel!
HAIR EXTENTIONS
All hair extension services require a 50% deposit – in advance. This deposit will be accepted in CASH ONLY. The remaining balance of the service can be paid by card. A consultation appointment MUST be carried out prior to any application. No refunds will be given at any time for any hair extension services. Replacement hair will be given when and if approved by manufacturers as faulty after testing. The lifespan of your hair extensions will depend on the aftercare, Rebeccas Hair Studio will not be held responsible for any damage to the hair extensions due to poor aftercare. Light blonde hair extensions will have a shorter life span due to the bleach content and will require more care and less heat application to increase the lifespan of your hair extensions. We only recommend the use of the recommended aftercare products and cannot guarantee the quality of any extensions with any other formula's. Aftercare products must be purchased at the time of the hair purchase. No hair will be returned for testing otherwise. It is you as the clients responsibility to maintain and keep up with regular maintenance appointments.
Not everyone is suitable for hair extensions therefore a full consultation appointment must be on record.
WEDDING AND PARTY PACKAGES
All balances are due and payable at the time services are provided on the day received. A £50 deposit is required when booking in your wedding party. A 100% charge will be applied for all services not cancelled 72 hours in advance.
Child Safety Policy
We love children, and we hope you understand, we cannot assure their safety in the studio. We also do not want to compromise the relaxation and experience of our guests. Children are only permitted in the studio when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. Your understanding is greatly appreciated.
Salon Safety
Please inform us of any allergies and medical conditions or concerns prior to your service and we will do our best to accommodate your needs.
First time Clients are advised to disclose their hair history for the past three (3) to five (5) years including any non-professional colors that have been used (henna, box dye, etc.), chemical damage (excessive bleaching, perms, relaxers, etc.), and mechanical damage (eg: excessive heat styling, breakage, etc.). These factors may affect or prevent our ability to perform certain services, or require additional services to compensate. Failure to provide us with the correct information will result in us not being held responsible for any unpredicted results following a service done in-salon.
Skin Tests
Any chemical service on the scalp will require a skin test at least 48 hours before the service even if you have had colours applied before.
Please note that it is the sole responsibility of the client to remain informed and aware of our policies prior to receiving services at Rebecca's Hair Studio. Policies are subject to change. The most recent version of our policies will be posted at www.rebeccashairstudio.co.uk/salon-policy