It's important to us that you enjoy your time at Rebecca's whilst feeling safe.
Here are just a few of the steps we are taking in-salon to prevent the spread...
SANITISE
SOCIAL DISTANCING
We have ensured all client chairs have been spaced apart appropriately.
WEAR A MASK
REFRESHMENTS/ENTERTAINMENT
SELF SCREEN
ARRIVE ON TIME
PAYMENTS
CLEANING/SANITISATION
PPE
ADDITIONAL SALON POLICY
PATCH TESTING
All new clients are required to have a colour patch test done at least 48hrs prior to their booked service.
Failure to have this done will result in "on-scalp' application being unable to be carried out.
If you are an existing client and haven't had your hair coloured in 6months+ you will be required to have a patch test, please contact the Studio directly to arrange a patch test.
DEPOSITS
All deposits are non-refundable but may be transferred to a later appointment if you need to reschedule your appointment, but only where 24hrs notice is given upon cancellation. If you do not allow 24hr cancellation notice, don't show for an appointment or arrive over 15mins late and have to reschedule, your deposit will be lost.
LATE ARRIVALS
In order to respect the time of both our clients and our team, we ask you to arrive on time for your appointment. Clients arriving more than 10 minutes late will have to have their full service shortened down and clients arriving more than 15 minutes late will forfeit the original appointment and be rescheduled, which may occur a charge.
LATE CANCELATIONS
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will have a 50% of the original booked service fee added to your next appointment. We will not be able to honour any future bookings until this fee has been paid.
NO SHOWS
In the case of missing your appointment, you will be imposed with a fee worth 50% of the missed service which will be added to your next appointment. Failure to make payment of this charge will result in no further appointments booked. Two or more missed appointments with no cancellation notice given will equal being fired from the Studio.
SERVICE GUARANTEE & REFUNDS
Your satisfaction is our highest priority. If you are not completely happy with your service, please let us know during your treatment or within 24 hours after your service has been performed.
We do not offer refunds, however we are committed to making any needed corrections and this will always be decided and approved by management.
HAIR EXTENSION PURCHASES ARE NON-REFUNDABLE.
Upon booking for Hair Extensions you will be presented with our full policy on this.
Here are just a few of the steps we are taking in-salon to prevent the spread...
SANITISE
- All clients will be required to sanitise their hands upon arrival to their appointment. Hand sanitiser and hand soap will be available for use. As a Team we will be washing our hands thoroughly before and after every client and sanitising regularly. We may also ask you to sanitise your phone/iPads/laptops etc.
SOCIAL DISTANCING
- Where possible, a 2m distance rule will be in place. We ask that everyone is mindful of each others space.
We have ensured all client chairs have been spaced apart appropriately.
WEAR A MASK
- All Clients will be required to wear a mask during their service. Please bring your own, alternatively you may purchase one for a small fee from us. Masks must be worn/kept on at all times.
REFRESHMENTS/ENTERTAINMENT
- Unfortunately, we won't be serving any refreshments for the time being. Please remember to bring your own water bottle to stay hydrated. No magazines will be available during this time, so please also bring your own entertainment if required.
SELF SCREEN
- We ask that you always use your best judgement when attending an appointment and if you have felt unwell to let us know, so that we can reschedule your appointment to a later date.
ARRIVE ON TIME
- We ask that all clients arrive on time & not to arrive late or early - we ask that clients wait inside their car until their scheduled appointment time. This will reduce the needed use of waiting area's & ensure your stylist is ready for you. Please do not be late - being late for an appointment may now result in us being unable to honour the scheduled appointment but you may still be charged for the full service.
PAYMENTS
- Contactless/card payments will be preferred during this time but we will still be accepting cash.
CLEANING/SANITISATION
- All operating stations will be cleaned/disinfected before and after every client. We will have a rota in place to ensure "hot spots" in the Studio are cleaned on a regular basis.
PPE
- The Team at Rebecca's will be fully equipped with all required PPE throughout the duration of your service and following government guidelines.
ADDITIONAL SALON POLICY
PATCH TESTING
All new clients are required to have a colour patch test done at least 48hrs prior to their booked service.
Failure to have this done will result in "on-scalp' application being unable to be carried out.
If you are an existing client and haven't had your hair coloured in 6months+ you will be required to have a patch test, please contact the Studio directly to arrange a patch test.
DEPOSITS
All deposits are non-refundable but may be transferred to a later appointment if you need to reschedule your appointment, but only where 24hrs notice is given upon cancellation. If you do not allow 24hr cancellation notice, don't show for an appointment or arrive over 15mins late and have to reschedule, your deposit will be lost.
LATE ARRIVALS
In order to respect the time of both our clients and our team, we ask you to arrive on time for your appointment. Clients arriving more than 10 minutes late will have to have their full service shortened down and clients arriving more than 15 minutes late will forfeit the original appointment and be rescheduled, which may occur a charge.
LATE CANCELATIONS
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will have a 50% of the original booked service fee added to your next appointment. We will not be able to honour any future bookings until this fee has been paid.
NO SHOWS
In the case of missing your appointment, you will be imposed with a fee worth 50% of the missed service which will be added to your next appointment. Failure to make payment of this charge will result in no further appointments booked. Two or more missed appointments with no cancellation notice given will equal being fired from the Studio.
SERVICE GUARANTEE & REFUNDS
Your satisfaction is our highest priority. If you are not completely happy with your service, please let us know during your treatment or within 24 hours after your service has been performed.
We do not offer refunds, however we are committed to making any needed corrections and this will always be decided and approved by management.
HAIR EXTENSION PURCHASES ARE NON-REFUNDABLE.
Upon booking for Hair Extensions you will be presented with our full policy on this.